5 Ways to Empower Teams to Deliver Great Customer Service
There is a lot of focus on employee engagement and experience these days. And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If...
View Article10 Customer Service Skills Every Team Should Have
As your business grows, it’s inevitable that your customer service team’s workload will grow right along with it. While there are ways to lighten the burden on your support team, at some point, there’s...
View Article5 Ways Live Chat Improves Your Customer Support
At Kayako, we’re big proponents of live chat customer support. That’s because we know how powerful it can be at helping boost your customers’ experience—and your business in the process. Our Live Chat...
View ArticleModern Leading Morale Steps to Lead Great Customer Service Performance
Leaders, do you know how to lead high morale for great customer service delivery? Customer service work in help desks, contact centers, technical support teams, and ecommerce centers is challenging and...
View ArticleMaking Product Adoption Frictionless for the Customer
Remember how exciting buying your first car was? I do. It was shiny and new and had that fresh car smell. I had researched the one I wanted and day dreamed about all the freedom I’d have to go...
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